8 Storage periods of personal data
Data collected for marketing purposes are erased from the register after the person has withdrawn consent given. Personal data are stored for a maximum of one year if the case involves a non-functioning e-mail address in the marketing register.
In the shareholder register personal data must be stored for as long as the person is a shareholder, and for 10 years after the person has relinquished such share ownership. Holiday Club stores data on an old shareholder for 11 years at most.
A person’s data are stored in hotel and other service customer registers for no longer than five years from the date when the customer last acquired services.
Personal data classified as patient data are stored for the prescribed time according to the Decree of the Ministry of Social Affairs and Health on Patient Documents. As a rule, this means for Holiday Club that data are stored for 12 years after a patient’s death or, if there is no information about this, for 120 years after the patient’s birth. However, not all material related to treatments is subject to the storage periods of patient documents, and in these cases data are stored for a maximum of five years from the provision of the service.
Data from camera surveillance are stored for a period deemed necessary, if they contain data that are based on the purpose and must be investigated. After the investigation has ended, data are stored for the period necessary for the establishment, exercise or defence of legal claims. After the need for storing such material has ended, the data are erased within three years. In other cases, the data are regularly destroyed and are stored for no longer than six months from the recording.
Data collected by means of cookies are stored for no longer than three years, depending on the type of the cookie.
The processing period for personal data on corporate customers is three years from the end of the year in which such data were last needed for implementing a service under the service agreement in terms of the person in question.
Accounts and debt collection data and other data possibly classified as accounting material, which may contain customer information, are stored for the prescribed time required by the Accounting Act. For instance, invoice vouchers are stored for six years from the end of the accounting period involved.
Phone recordings are stored for a maximum of one month from the date of the phone call.
Data in the viewing reservation register are stored for a maximum of five years from the time when the person previously attended a viewing of a share.
Personal data in property management and maintenance registers are stored for 10 years at most. In the B-to-B customer database, personal data are stored for a maximum of five years from the time of the previous cooperation with the company or from the most recent contact between the parties.
Data from online forms related to a marketing competition are erased within six months of the end of the competition. However, if the form in question was used to give consent to direct marketing or online marketing, information on such consent is stored as described above with regard to consent submitted. If data on the form are related to an assignment, the data are stored for a maximum of five years from the end of the accounting period when the service according to the assignment was implemented (rental time, resale).
A shareholder can submit a rental assignment using either a form sent by post or a document found on the website. We store rental assignments for a maximum of six years from the end of the year during which the week submitted for rental expired. Assignments are stored as printouts in a locked space. Rental assignments are also processed in electronic systems and processed as part of a shareholder’s data, and in the manner described with regard to the data of a timeshare owner.
Data on other forms are stored for as long as necessary with regard to their purpose of use.